Terms & Conditions

Marchqueen, with an ultimate goal of satisfying our customers, guarantee our customers the highest quality of our products. We hope we can provide the best buying experience for our customers. All of our hair is carefully hand checked, shampooed and conditioned before leaving our warehouse. And we also provide best solutions for our customers whenever they have any problem in the whole purchasing.  


All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order. 


All Express Shipments Require a Signature.For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of FedEx and DHL. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at sale@marchqueen.com. 


MarchQueen Mall reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes. 


MarchQueen Mall reserves the right to cancel or change any program without notice at any time.Note: If you need further clarification about our Terms and Conditions or have general questions please email us at sale@marchqueen.com.